Terms of service

📄 Terms of Service

This website is operated by the owner of this store. By accessing and using this site, you agree to the following terms and conditions.

📌 Company Information

Trading Name: [Insert name]🚚 Return and Refund Policy

We offer a 15-day return policy from the date your order is delivered. This policy applies worldwide.

↺ Return Conditions

To be eligible for a return, the item must be:

  • Unused and in the same condition as received

  • In its original packaging, with tags (if applicable)

  • Accompanied by proof of purchase (receipt or order number)

📩 How to Request a Return

Contact us at zenkaicarpets@outlook.com within 15 days of delivery. If approved, we will provide instructions and a return label if applicable.

Unauthorized returns will not be accepted.

📃 Non-Returnable Items

We do not accept returns for:

  • Gift cards

  • Discounted or sale items

  • Customized or made-to-order products

🛠️ Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us immediately. We will resolve the issue as quickly as possible.

🔄 Exchanges

We do not offer direct exchanges. If you want a different item, return the original and place a new order.

🇪🇺 European Union – 14-Day Cooling-Off Period

If your order was shipped to an EU country, you have the legal right to cancel or return your purchase within 14 days of delivery. The product must be unused and in original condition.

💳 Refunds

Once your return is received and inspected, we will notify you of the approval. If approved, the refund will be issued to your original payment method within 10 business days.

Please note:

  • Your bank or card issuer may take additional time to process the refund

  • If more than 15 business days have passed since approval, contact us at zenkaicarpets@outlook.com



Email: zenkaicarpets@outlook.com
Phone (optional): [Insert phone number]
Business Address: [Insert full address]
Business Registration Number: [Insert registration number]
VAT Number (if applicable): [Insert VAT number]

⚖️ Limitation of Liability

We strive to provide accurate and up-to-date information, but we are not responsible for any errors, omissions, or delays in the content. Use of this site and the products is at your own risk.

We are not liable for indirect, incidental, or consequential damages arising from the use or misuse of the information or products offered.

🔒 Intellectual Property

All content on this site (logos, images, texts, and designs) is the property of the store or its suppliers. Unauthorized use, reproduction, or distribution is strictly prohibited.

🌐 Third-Party Links

This site may contain links to third-party websites. We are not responsible for the content or practices of those external sites.

📨 Contact

For legal inquiries, contact us at: zenkaicarpets@outlook.com