Refund policy

🚚 Return and Refund Policy

We offer a 15-day return policy from the date your order is delivered. This policy applies worldwide.

↺ Return Conditions

To be eligible for a return, the item must be:

  • Unused and in the same condition as received

  • In its original packaging, with tags (if applicable)

  • Accompanied by proof of purchase (receipt or order number)

📩 How to Request a Return

Contact us at zenkaicarpets@outlook.com within 15 days of delivery. If approved, we will provide instructions and a return label if applicable.

Unauthorized returns will not be accepted.

📃 Non-Returnable Items

We do not accept returns for:

  • Gift cards

  • Discounted or sale items

  • Customized or made-to-order products

🛠️ Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us immediately. We will resolve the issue as quickly as possible.

🔄 Exchanges

We do not offer direct exchanges. If you want a different item, return the original and place a new order.

🇪🇺 European Union – 14-Day Cooling-Off Period

If your order was shipped to an EU country, you have the legal right to cancel or return your purchase within 14 days of delivery. The product must be unused and in original condition.

💳 Refunds

Once your return is received and inspected, we will notify you of the approval. If approved, the refund will be issued to your original payment method within 10 business days.

Please note:

  • Your bank or card issuer may take additional time to process the refund

  • If more than 15 business days have passed since approval, contact us at zenkaicarpets@outlook.com